TenChaty AI vs Tidio
Tidio tries to be good at everything – sales, support, marketing, you name it.
We built one thing exceptionally well: turning conversations into sales.
Two different approaches
Tidio spreads its focus across multiple areas. TenChaty AI perfects one thing.
TenChaty AI: Built for Sales
Does one thing exceptionally well: turning conversations into sales. Every feature, metric and iteration is built to help you sell more.
Tidio: Tries to do everything
Live chat, chatbots, marketing automation, email campaigns and customer support in one platform. A jack of all trades, master of none.
Feature-by-feature breakdown
| Feature | TenChaty AI | Tidio |
|---|---|---|
AI sales intelligence AI that knows your products and drives purchases | Built-in | $32.50/month add-on (Lyro) |
Revenue tracking Track sales generated per conversation | Full sales tracking | Available in Growth plan |
Live chat Real-time customer conversations | Sales-optimized | Support-focused |
Free plan Cost to get started | Free forever — limited-time offer | Limited, no AI |
Marketing automation Email campaigns, workflows | Sales-focused only | Full marketing suite |
Multi-channel support Email, social media, chat integration | Facebook, Instagram, WhatsApp, Email | All major channels |
Product catalog integration AI knowledge of your products | Automatic sync | Manual setup |
Free trial Trial period to test full features | Forever free | Trial only |
Mobile experience Experience on mobile devices | Native mobile app feel | Responsive web only |
Pricing comparison
TenChaty AI includes AI from the free plan up. Tidio charges extra for AI on top of its base plans.
TenChaty AI
AI sales agent built in, free forever for a limited time. Paid plans from $9.9/mo as you grow.
Tidio Lyro AI (Add-On)
$32.50/month extra on top of base plan
Cost Breakdown
| What you need | TenChaty AI | Tidio |
|---|---|---|
| Basic live chat | $0/month (free plan) | $0/month (free plan) |
| AI sales assistant | $0 (included) | $32.50/month (Lyro add-on) |
| Advanced features | $9.9/month (Standard plan) | $24.17/month (Starter) |
| Revenue tracking | $0 (included) | from $49.17/month (Growth) |
| AI learns your products | $0 (auto-sync) | Manual setup + time |
| Total monthly cost (entry setup) | $9.9 | $105.84 |
Which one is right for you?
Both are great tools. They just excel in different areas.
Choose TenChaty AI if you:
- Want every conversation to drive revenue
- Need AI that understands your products deeply
- Want to scale sales without scaling support costs
- Prefer one tool that excels at revenue generation
Choose Tidio if you:
- Have a dedicated support team handling all sales
- Don't mind managing multiple disconnected tools
- Want complicated flows/automation
- Need simple live chat functionality
Switching From Tidio
Can I run both Tidio and TenChaty AI together during transition?
Yes. Many merchants test TenChaty AI's sales results while keeping Tidio for marketing automation. Most switch completely within 30 days when they see the revenue difference.
How does TenChaty AI's AI compare to Lyro?
Lyro is a general support chatbot ($32.50/month add-on). TenChaty AI's AI is trained specifically for eCommerce sales – it knows your products, recommends purchases, and recovers abandoned carts. Plus it's included free.
What about Tidio's "all-in-one" advantage?
Jack-of-all-trades tools often master none. Ask yourself: do you need okay-ish performance across many features, or exceptional results in the one thing that drives revenue? Most merchants choose focused excellence.