TenChaty AI vs Gorgias
Gorgias built the support ticket system.
TenChaty AI built the AI sales assistant.
Two different missions
Both are excellent tools, but they're built for opposite goals.
TenChaty AI: Built for Sales
Turns every conversation into a sales opportunity: knows your products, recommends proactively, recovers carts, with AI replies included in your plan.
Gorgias: Built for Support
A powerful ticketing helpdesk that centralizes email, chat, SMS and voice, great for brands with mature support teams and complex after-sales workflows.
Feature-by-feature breakdown
| Feature | TenChaty AI | Gorgias |
|---|---|---|
Primary focus What the platform optimizes for | Revenue generation | Ticket resolution |
Setup Time to get fully operational | Install and go, products auto-sync | Configure helpdesk, channels and rules |
AI sales assistant AI that recommends products and drives purchases | Built into every plan | Usage-based, $1.00 per interaction (monthly) |
Billing model How you're charged | Flat monthly price, AI replies included | Per ticket, AI interactions billed extra |
Revenue tracking Track sales generated by conversations | On paid plans | Revenue analytics from Pro ($360/mo) |
Product catalog integration AI knowledge of your products | Auto-syncs Shopify products | Shopify integration |
Multi-channel support Email, social media, chat integration | Facebook, Instagram, WhatsApp, Email | Omnichannel incl. SMS & voice |
Free plan Cost to get started | Free forever — limited-time offer | No free plan — paid after a 7-day trial |
Starting price Minimum monthly cost | $0 | From $10/month, 50 tickets only |
Pricing comparison
TenChaty AI is a flat monthly price with AI replies included. Gorgias bills per ticket and charges for every AI interaction.
TenChaty AI
AI sales agent built in, free forever for a limited time. Paid plans from $9.9/mo as you grow.
Gorgias Starter
Feature- and usage-based pricing: only 50 tickets a month, with AI interactions billed per use beyond the allowance.
Cost Breakdown
| What you need | TenChaty AI | Gorgias |
|---|---|---|
| Start for free | $0 (free plan includes AI) | No free plan — $10/mo after a 7-day trial |
| ~300 conversations a month | $9.9/month (Standard, 1,000 AI replies) | $60/month (Basic, 300 tickets) |
| 150 of them resolved by AI | $0 (within reply allowance) | $120/month (30 included, 120 × $1.00) |
| When you go over | $0.02 per extra reply | $0.40 per extra ticket |
| Total monthly cost (~300 chats, 150 by AI) | $9.9 | $180 |
Which tool is for which business?
Both are excellent tools, they just shine in different areas.
Choose TenChaty AI if you want to:
- Increase sales through chat
- Recover abandoned carts automatically
- Get intelligent product recommendations
- Start with zero upfront cost
- Install and go, without heavy configuration
- Focus on revenue growth over support efficiency
- Have AI serve shoppers 24/7
Choose Gorgias if you need to:
- Manage large support team workflows
- Handle complex customer service processes
- Integrate with extensive third-party tools
- Centralize tickets from all channels
- Access enterprise-grade reporting
- Support voice and SMS channels
- Customize advanced automation rules
Switching from Gorgias
Can I use both Gorgias and TenChaty AI together?
Yes. TenChaty AI handles AI sales conversations and product recommendations on your storefront, while Gorgias keeps managing support tickets in the back office. Many small and mid-sized stores find TenChaty AI alone covers their needs, without paying for a separate helpdesk.
How much can I save switching from Gorgias?
It depends on your volume. Take ~300 conversations a month with 150 resolved by AI: Gorgias Basic is $60/month billed monthly, plus 120 AI interactions over the allowance at $1.00 each, about $180/month. TenChaty AI Standard is $9.9/month with 1,000 AI replies included, saving roughly $2,041 a year.
Will I lose Gorgias's advanced features?
If you run a large multi-channel support team that relies on voice, SMS and complex routing rules, Gorgias may still fit. For most Shopify stores, though, revenue comes from pre-sales conversations, and that's exactly what TenChaty AI is built for.
Does Gorgias have a free plan?
No. Gorgias offers a 7-day free trial, then starts at $10/month. TenChaty AI has a free plan, free forever for a limited time, with AI built in.
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